Privacy Policy
Notice of Privacy Practices
Dr. Destin D. Whipple Optometry Dr. John W. Reed
(480) 545-8985 1356 S. Gilbert Road #3 (480) 545-9120
This notice describes how medical information about you may be used and disclosed,
and how you can obtain access to this information. Please review it carefully.
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We respect our legal obligation to keep health information, which identifies you, private.
The law obligates us to give you notice of our privacy practices. Generally, we can only use
your health information in our office or disclose it outside of our office, without your written
permission, for purposes of treatment, payment or healthcare operations. In most other situations,
we will not use or disclose your health information unless you sign a written authorization form.
In some limited situations, the law allows or requires us to disclose your health information
without written authorization.
Examples of how we use information for treatment purposes:
- When we set up an appointment for you.
- When our technician or doctor tests your eyes.
- When the doctor prescribes glasses or contact lenses.
- When the doctor prescribes medication.
- When our staff helps you select and order glasses or contact lenses.
- When we show you low vision aids.
- We may disclose your health information outside of our office for treatment purposes, for example:
If we refer you to another doctor or clinic for eye care or low vision aids or services.
If we send a prescription for glasses or contacts to another professional to be filled.
- When we provide a prescription for medication to a pharmacist.
- When we phone to let you know that your glasses or contact lenses are ready to be picked up.
Sometimes we may ask for copies of your health information from another professional that you may
have seen before. We may use your health information within our office or disclose your health
information outside of our office for payment purposes. Some examples are:
When our staff asks you about health or vision care plans that you may belong to, or about other
sources of payment for our services.
- When we prepare bills to send to you or your health or vision care plan.
- When we process payment by credit card and when we try to collect unpaid amounts due.
- When bills or claims for payment are mailed, faxed, or sent by computer to you or your health or vision plan.
- When we occasionally have to ask a collection agency or attorney to help us with unpaid amounts due.
We use and disclose your health information for healthcare operations in a number of ways. Health
care operations means those administrative and managerial functions that we have to do in order to
run our office. We may use or disclose your health information, for example, for financial or billing
audits, for internal quality assurance, for personnel decisions, to enable our doctors to participate
in managed care plans, for the defense of legal matters, to develop business plans, and for outside
storage of our records.
APPOINTMENT REMINDERS
We may call, text or email you to remind you of scheduled appointments. We may also call, text, or email
you to notify you of other treatments or services that might help you. Uses & Disclosures without an Authorization
In some limited situations, the law allows or requires us to use or disclose your health information
without your permission. Not all of these situations will apply to us; some may never happen at our
office at all. Such uses or disclosures are: A state or federal law that mandates certain health information
be reported for a specific purpose. Public health purposes, such as contagious disease reporting, investigation
or surveillance; and notices to and from the Food and Drug Administration regarding drugs or medical devices.
Disclosures to governmental authorities about victims of suspected abuse, neglect or domestic violence.
Uses and disclosures for health oversight activities, such as for the licensing of doctors, audits by
Medicare or Medicaid, or investigation of possible violations of healthcare laws.
Disclosures of judicial and administrative proceedings, such as in response to subpoenas or orders of
courts or administrative agencies. Disclosures for law enforcement purposes, such as to provide information
about someone who is or is suspected to be a victim of a crime; to provide information about a crime at our
office or to report a crime that happened somewhere else. Disclosure to a medical examiner to identify a dead
person or to determine the cause of death; or to funeral directors to aid in burial; or to organizations that
handle organ or tissue donations. Uses or disclosures for health related research. Uses and disclosures to prevent
a serious threat to health or safety. Uses or disclosures for specialized government functions, such as for the
protection of the president or high-ranking government officials; for lawful national intelligence activities;
for military purposes; or for the evaluation and health of members of the Foreign Service. Disclosures relating to
workers' compensation programs. Disclosures to business associates who perform healthcare operations for us and who
agree to keep your health information private. Other Disclosures We will not make any other uses or disclosures of
your health information unless you sign a written authorization form. You do not have to sign such a form. If you do
sign one, you may revoke it at any time unless we have already acted in reliance upon it.
Your Rights Regarding Your Health Information
The Law gives you many rights regarding your health information.
- 1. You can ask us to restrict our uses and disclosures for purposes of treatment (except emergency
treatment), payment or healthcare operations. We do not have to agree to do this, but if we agree,
we must honor the restrictions that you want. To ask for a restriction, send a written request to us
using the address at the beginning of this notice.
- 2. You can ask us to communicate with you in a confidential way, such as by phoning you at work rather
than at home or by mailing health information to a different address. We will accommodate these requests
if they are reasonable and if you pay us for any extra cost. If you want to ask for confidential
communications, send a written request to your optometrist at the address shown at the beginning of this notice.
- 3. You can ask to see or to get photocopies of your health information. By law, there are a few
limited situations in which we can refuse to permit access or copying. Primarily, however, you will be able to
review or have a copy of your health information within 30 days of asking us. You may have to pay for
photocopies in advance. If we deny your request, we will send you a written explanation and instructions
about how to get an impartial review of our denial if one is legally required. By law, we can have one
30-day extension of the time for us to give you access or photocopies if we sent you a written notice of
the extension. If you want to review or get photocopies of your health information, send a written request
to your optometrist at the address shown at the beginning of this notice.
- 4. You can ask us to amend your health information if you think that it is incorrect or incomplete. If we
agree, we will amend the information within 60 days from when you ask us. We will send the corrected information
to persons who we know got the wrong information, and others that you specify. If we do not agree, you can write
a statement of your position, and we will include it with your health information along with any rebuttal
statement that we may write. Once your statement of position and/or rebuttal is included in your health
information, we will send it along whenever we make a permitted disclosure of your health information. By law,
we can have one 30-day extension of time to consider a request for amendment if we notify you in writing of the
extension. If you want to ask us to amend your health information, send a written request including your reasons
for the amendment to the optometrist at the address shown at the beginning of this notice.
- 5. You can get a list of the disclosures that we have made of your health information within the past six years
(or a shorter period if you want) except disclosures for purposes of treatment, payment of health care operations,
disclosures made in accordance with an authorization signed by you, and some other limited disclosures. You are
entitled to one such list per year without charge. If you want more frequent lists, you will have to pay for
them in advance. We will usually respond to your request within 60 days of receiving it, but by law we can have
one 30-day extension of time if we notify you of the extension in writing. If you want a list, send a written
request to the address show at the beginning of this notice.
- 6. Upon your request you may receive an electronic copy of the information contained in your electronic health
record after you sign a release.
- 7. For those who pay out of pocket for services, you may instruct us not to share information about treatment
with your insurance company in writing.
Our Notice of Privacy Practices
By law, we must abide by the terms of this Notice of Privacy Practices until we choose to change it. We reserve
the right to change this notice at any time in compliance with and as allowed by law. If we change this notice,
the new privacy practices will apply to your health information that we already have, as well as to such
information that we may generate in the future. If we change our Notice of Privacy Practices, we will post
the new notice in our office and have copies available for you if you choose to have a copy.
Complaints
If you think that we have not properly respected the privacy of your health information, you are free to complain
to us or the U. S. Department of Health and Human Services, Office for Civil Rights. We will not retaliate against
you if you make a complaint. If you want to complain to us, send a written complaint to your optometrist at the
address shown at the beginning of this notice. If you prefer, you can discuss your complaint in person or by phone.
For More Information
If you want more information about our privacy practices, call or visit your optometrist at the address or phone
number shown at the beginning of this notice.