Q – Does Crystal work with any other Topaz Signature Pad models?
A – No. The current pad version that can be integrated with Crystal is the SigGem 5.7; model T-LBK57GC-BHSB. To locate this model on the Topaz site, navigate to the following site: http://www.topazsystems.com/products/siggemcolor57.asp
Q – Can I order the Topaz Signature Pad through Crystal PM?
A – No. The device is available for purchase on the Topaz website www.topazsystems.com and through an approved vendor http://www.topazsystems.com/partners/americanpartners.htm
Q – Does the Signature work with programs on my computer other than Crystal PM?
A – Yes. There are application plug-ins available for the SigGem 5.7 available for download on the Topaz website: http://www.topazsystems.com/Software/index.htm (under Applications and Plug-Ins on the left). You can use the device in conjunction with Microsoft Office as well as Adobe Acrobat.
Q – How do I install the Signature Pad once I have ordered it?
A – There is a walkthrough available on our website: www.crystalpm.com/topaz.htm.
Q – Will I need a CD to install the Signature Pad?
A – The CD is helpful, but not required. You can download and install the device software from the following link: www.topazsystem.com/Software/SigPlusColor57.exe
Q – What will the Crystal technical staff be able to assist me with?
A – Our technical support staff assists in the linking of the Signature Pad software with the Crystal PM software. If there are issues installing the device software, or if your computer does not recognize the device (due to a driver issue, defective CD, etc.) you will need to contact Topaz at 805-520-8286 or firstname.lastname@example.org.
Q – Is there a way to set the default font size on the signature pad?
A – No.
Q – Can I Use the device with Microsoft Word and then import the Word document back into Crystal PM?
A – Yes. Once you have finished with the Word Document, go to the patient tab in Crystal and click the ‘files’ tab. Under files, click on ‘add additional file’ and locate the location of the word document (typically it is saved in My Documents in XP or Documents in Windows 7).